[RESOLVED] 2025-03-05 IMAP mail outage

At 2025-03-05 14:39 there was a brief outage to IMAP email services. No other services were affected. This appears to have been caused by an unexpected power event in the Netherlands datacenter.

All services are back online, and there was no data loss.

If you are still experiencing login issues with IMAP, please raise a support ticket.

Update: There is a fault with a memory module in one of the servers. There will be a 20 min service outage affecting some (IMAP only) email services at 1900 GMT tonight.
Update: The maintenance is complete.

GDPR & Privacy

At Gladserv we have had a strong interest in privacy for many years and we welcome the new interest in keeping personal data safe.

The UK Information Commissioner is the advice and enforcement office for the European law known as the GDPR. The EU regards privacy as a fundamental democratic right and has set up the EU Data Protection Agency to defend it. You can read here about your many rights to data privacy, including to ask us to do things including: show you what personal data we hold; correct or delete your personal data; or pass all your personal data on to some other company.

See our Privacy Policy for details of the data we collect and how we handle it. Please get in touch if you have any questions or concerns about privacy or the GDPR which is coming into force this Friday 25th May 2018.

Emergency maintenance - service affecting [RESOLVED]

We need to perform some emergency maintenance today. This will affect the following services:

1 of 3 primary nameservers will also be offline during this time. There should be no service impact.

Access to email will be unavailable for some customers and some database services will be affected.

Some customer VMs will also be affected - these customers have been notified directly.

We'll begin this outage as soon as possible (organising datacentre hands now), and expect to be finished within an hour.

DNS Blip

There was a brief (approx 30 seconds) DNS outage around 12:00 BST (GMT+1) today. An update to DNS access controls went wrong. This was noticed immediately and fixed. All services are now functioning normally. Please contact support if you have any issues.

MSO: Several Services Affected [Resolved]

From 16:23 until 17:03 there was an outage which affected several of our datacentre services. VOIP, some web and email services are know to have been affected. Unfortunately this also took down our phone systems, resulting in calls being diverted to staff mobiles. Cause: one of our virtualisation head units rebooted unexpectedly, taking down all related services. We are still investigating the cause. All services are now back online. If you are still experiencing any issues, please contact support@gladserv.com or call 0131 510 0340.

Major Service Outage: various services affected

We're having some network issues with out upstream that is affecting some services. Some web and email services are affected, as well as a small number of customer VMs. Will update this space as soon as we have more information.

Major Service Outage: DDOS attack

Several BT wholesale customers have reported line drops. We are also seeing packet loss to our data centre servers which is affecting many services, including our phones. Apologies to those who are trying to get through but can't.