[RESOLVED] 2025-03-05 IMAP mail outage

At 2025-03-05 14:39 there was a brief outage to IMAP email services. No other services were affected. This appears to have been caused by an unexpected power event in the Netherlands datacenter.

All services are back online, and there was no data loss.

If you are still experiencing login issues with IMAP, please raise a support ticket.

Update: There is a fault with a memory module in one of the servers. There will be a 20 min service outage affecting some (IMAP only) email services at 1900 GMT tonight.
Update: The maintenance is complete.

GDPR & Privacy

At Gladserv we have had a strong interest in privacy for many years and we welcome the new interest in keeping personal data safe.

The UK Information Commissioner is the advice and enforcement office for the European law known as the GDPR. The EU regards privacy as a fundamental democratic right and has set up the EU Data Protection Agency to defend it. You can read here about your many rights to data privacy, including to ask us to do things including: show you what personal data we hold; correct or delete your personal data; or pass all your personal data on to some other company.

See our Privacy Policy for details of the data we collect and how we handle it. Please get in touch if you have any questions or concerns about privacy or the GDPR which is coming into force this Friday 25th May 2018.

Emergency maintenance - service affecting [RESOLVED]

We need to perform some emergency maintenance today. This will affect the following services:

1 of 3 primary nameservers will also be offline during this time. There should be no service impact.

Access to email will be unavailable for some customers and some database services will be affected.

Some customer VMs will also be affected - these customers have been notified directly.

We'll begin this outage as soon as possible (organising datacentre hands now), and expect to be finished within an hour.

DNS Blip

There was a brief (approx 30 seconds) DNS outage around 12:00 BST (GMT+1) today. An update to DNS access controls went wrong. This was noticed immediately and fixed. All services are now functioning normally. Please contact support if you have any issues.

MSO: Several Services Affected [Resolved]

From 16:23 until 17:03 there was an outage which affected several of our datacentre services. VOIP, some web and email services are know to have been affected. Unfortunately this also took down our phone systems, resulting in calls being diverted to staff mobiles. Cause: one of our virtualisation head units rebooted unexpectedly, taking down all related services. We are still investigating the cause. All services are now back online. If you are still experiencing any issues, please contact support@gladserv.com or call 0131 510 0340.

Major Service Outage: various services affected

We're having some network issues with out upstream that is affecting some services. Some web and email services are affected, as well as a small number of customer VMs. Will update this space as soon as we have more information.

Major Service Outage: DDOS attack

Several BT wholesale customers have reported line drops. We are also seeing packet loss to our data centre servers which is affecting many services, including our phones. Apologies to those who are trying to get through but can't.

Server Maintenance This Weekend

We will be conducting some server and network maintenance this weekend, on Sunday 9th November 2014 between 1500-1900 hrs GMT. There may be some distruptions to our shared hosting platform, email services and some customer servers during this period. We will try to keep any downtime to a minimum. We apologise for the short notice, but these are urgent datacentre works which are outside our control. We will update this blog with any relevant info.

IMAP Mail outage (alpha)

Earlier this morning we had an outage on one of our IMAP mailstores. This will have affected customers with email accounts on our "alpha" mailstore. Other customers and services were unaffected. The server is back online and all services are now functioning normally. Please contact support if you are still experiencing problems.

Routing Problem Affecting Some Services (resolved)

Due to a routing issue with one of our upsteam providers a small number of services may be currently unavailable. Engineers are working to resolve this issue as quickly as possible. We will post back here when more information is available.

Update:

This was caused by a power failure in one of the Manchester datacentres. Most systems failed over correctly, but some customer virtual servers were affected. These customers are being contacted individually.

Authentication Service Outage (resolved)

There was a prolonged outage this morning of our authentication and directory service which affected many of our systems, most noticeably email.

Due to a double hardware failure, we scheduled emergency maintenance for two of our servers at 8am this morning, which took part of our virtualisation plaform offline. Affected customers were notified individually.

Unfortunately, for reasons we are still investigating, this led to a cascading failure which took our authentication and directory services offline, which affected other services, including email.

Thank you to all our customers for your patience throughout this extended outage. We are still investigating, and will take remedial steps based on what we find. Our authentication and directory services are critical to our infrastructure and are meant to failover seamlessly in the event of a single failure - today they did not.

Please accept our apologies for any inconvience caused.

Brett Sheffield Talks About Spam and Backscatter

On Wednesday, Brett Sheffield spoke about Spam and Backscatter at Techmeetup Edinburgh.

The talk covers what we know about spam and spammers, and a real world approach to fighting spam.

Subversion Server Maintenance 18:00 tonight

At 18:00 this evening we will be taking down the subversion server for brief maintenance. This is expected to take no more than ten (10) minutes. This only affects customers with subversion repositories and their associated Trac projects.

NetBSD 5.0.2 available

NetBSD 5.0.2 has been released and is available to Gladserv's customers on request.

Short Notice Scheduled Maintenance - 6pm tonight

We're performing some short notice maintenance on 'octave' this evening between 1800 and 1900hrs. We expect downtime to be around 15 minutes.

This will affect some virtual server customers and IMAP services. Affected customers will be contacted individually.

I apologise for the short notice.

Gentoo Virtual Servers Available

I hope everyone is enjoying the festive season. In Scotland we've had a good snow covering for over a week now, which is unusual for here. With the weather so penguin-friendly, perhaps it is fitting that today we have made Gentoo virtual servers available. Give us a shout at Gladserv if you'd like to try one out.

We've been experimenting with FreeBSD virtual servers, but alas, we're not able to make them available to the public yet. FreeBSD support for Xen has been on and off (mostly off since Xen 2.0 days really). We've not seen much demand for them yet, but if you are interested, let us know. If we get enough requests we'll put some more R&D time into making this production-ready.

Cheers, and enjoy the rest of the season!

Brett and the Gladserv Team

Fedora 12 (Constantine) released

Constantine was released yesterday. Want to try out Fedora 12 on a virtual server? Give Gladserv a call.

Ubuntu 9.10 ("Karmic Koala") released

Ubuntu 9.10 ("Karmic Koala") has been released. Gladserv now has the Server Edition available as a virtual machine.

Happy 40th Birthday to the Internet

http://news.nationalgeographic.com/news/2009/08/090831-internet-40th-video-ap.html

Scottish Open Source Awards 2009 - Open for Nominations

The awards are on again for their third year. Nominations for Scottish Open Source companies are needed.

Previous winners include Edinburgh's Wolfson Microelectronics (2008) for their work on the Linux kernel and driver platform, and OSC Member Malcolm MacSween's EMC UK (2007). Gladserv was shortlisted for the Open Source Excellence Award last year.

The awards for the last two years have been presented as part of the Scottish Software Awards in Glasgow - a large and well attended event, and have done a lot to raise the profile of Open Source software in Scotland.

http://www.opensourceawards.co.uk/