Nameserver (DNS) upgrades

As part of our rolling upgrade cycle, new nameservers are being brought online and older ones retired. For all domains that we manage these changes will happen automatically, and there is no expected impact on any services.

Update From Friday 18/07/2008

Gladserv suffered a prolonged outage on Friday afternoon affecting our Manchester servers. The root cause was a hardware failure on a server that had been running for over 470 days. Some web, email and database services were affected for up to four hours. Normally under these circumstances we would failover to another datacentre in London or Edinburgh.

However, attempts to move services to the Edinburgh datacentre were hampered by by high load on those servers. New servers had been installed in London and Edinburgh but were not yet in service. Earlier in the afternoon we had installed a new server in a separate Edinburgh facility to take some of the load, but this server had literally just been plugged in when the Manchester outage happened and so was not ready.

To recover from the outage, an engineer was despatched to the Manchester datacentre to replace the faulty hardware while we worked at preparing the new server in Edinburgh. The Manchester systems were brought back online just as the Edinburgh server came into service.

By early Friday evening all systems were online, including new servers in London and Edinburgh, and an upgraded Manchester server. We continued to work through the weekend to ensure we can recover much more quickly from a similar outage in future. On Sunday evening we performed a firedrill for the most critical systems that failed on Friday and are pleased to say that all went to plan.

Thank you to our affected customers for your patience throughout.



Brett Sheffield
Managing Director

Manchester Data Centre Connection Problems (SOLVED)

Affecting some email and web services.

London and Edinburgh datacentres are unaffected.

We are currently investigating the cause and hope to have this resolved shortly.

It appears to be a hardware issue, we will update one this has been solved.

More to come soon.

Gladserv becomes a Nominet Registrar

Gladserv is now a Nominet Registrar, which means we can register .uk top level domains for you using our own tag. We are planning to launch our own self-service domain registration system for our customers very soon. Watch this space...

Head Office re-located

Gladserv's HQ has moved southwards, closer to more of our customers and partner companies. Our new registered address is:

Blackburn House
Parkneuk
Dunfermline
Fife
KY12 9BL
SCOTLAND

Telephone numbers and all other details remain the same.

This has had zero impact on our hosted services, as we continue to operate servers in datacentres located at London, Edinburgh and Manchester.

Routing Issues Affecting Manchester Servers (resolved)

We are currently experiencing some routing issues to our Manchester servers. London and Edinburgh datacentres are unaffected. This will interuptions to email for customers using certain ISPs. We are currently investigating the cause and hope to have this resolved shortly.

Georbl Service Launched

Due to customer demand we have added a by-country whitelisting service to our anti-spam measures. In order to implement this the Georbl project was launched. Georbl maps IP addresses to their two-letter country IANA country codes, thus allowing per-country access and filtering rules to be constructed.